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Continuing Education Classes
The more you know, the more you can help. As the insurance agent or adjuster, you"re often the first contact for a policyholder who has experienced a disaster. You are in a unique position to put your policyholder at ease and to help minimize damage. The more you know about the disaster mitigation process and recovery, the more you can guide your client in taking the right steps to control damage – and therefore control costs.

We've developed a curriculum that emphasizes the cost-saving benefits of quick response and correct action in five critical areas:

Water Damage Mitigation
You'll learn the effects of water damage on carpets, wood floors and other surfaces, and become knowledgeable about water removal processes, equipment, damage mitigation, mold growth, antimicrobials and odor control.

Smoke and Odor Damage Mitigation
You'll explore the chemistry of fire and the effects of smoke, chemical vapors and acidic gases on structural components and household contents. You'll also learn how emergency corrosion mitigation can prevent or minimize further damage.

Mold Remediation
You'll be taught about mold's potentially harmful effects on building materials and occupants, and you'll learn how to remove it in a safe and effective manner.

Restorative Structural Drying
With a hands-on approach featuring the latest equipment, procedures and recommended certifications for water extraction and structural drying, you'll learn about such topics as the effects of water saturation, the science of drying (psychrometry), and the "restore vs. replace" decision.

Furniture Damage
You'll learn the types of damage that can happen to fine furniture and wood surfaces, and later explore the processes used to return those surfaces to a pre-loss (or better) condition while reducing the severity of the loss.

Ethics—”If you don’t live it you don’t believe it”
This course will expose the participant to a practical method of ethical decision-making. Often, ethical decisions are made by gut reactions. Good ethical decisions are made when the decision-maker takes the time to explore the issue at hand thoroughly and develop a list of options for acting. By taking this list of possible options and placing them through a framework of common ethical approaches, the decision-maker can come up with a better and more ethical decision. This course will teach the learner about the components of a framework for ethics and how to use this framework to make more consistent ethical decisions. The participant will leave the classroom with a worksheet that will enable them to take the process back to work and use in on a daily basis if needed.

Ethics in the Work Place
TBA

The ServiceMaster of Stockton, Tracy & Manteca and ServiceMaster All Star Restoration Disaster Specialist teaching the class will contact you to confirm your registration.

 

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